Help Center

Makselink is a platform for secure buying and selling through payment links. The seller sends a link to the buyer. The buyer pays. Money is held securely. The seller ships the item. When the buyer confirms receipt, money is released to the seller. If the seller doesn't ship, the buyer gets their money back. How it works (simply): • Seller creates a payment link and shares it with the buyer. • Buyer pays via bank link, card, Apple Pay, Google Pay, or installments. • With Buyer Protection, money is held securely in escrow. • Seller ships the item to the buyer (delivery is arranged between parties). • Buyer confirms the transaction when item is received. • Money is released to seller. If seller doesn't ship, buyer gets refund.

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Makselink Buyer Protection helps avoid scams and makes buying secure. The buyer's money doesn't go to the seller until the buyer has received the item and is satisfied. Buyer Protection principles: • Buyer's money is held securely in escrow until the transaction is complete. • Money is released to seller when buyer confirms item received with no issues. • If seller doesn't ship, buyer gets full refund. • If there's a dispute, we resolve it based on evidence (e.g., tracking and photos).

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Makselink is free for sellers. As a seller, you get 100% of the product price – Makselink charges no seller fees. Buyers pay a Buyer Protection fee: 3.95% + €0.64 of the total transaction amount. For installment payments, additional fees from the installment provider apply according to their terms.

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With Makselink you can pay via: • Bank link • Card • Apple Pay • Google Pay • Installments Installments make larger purchases easy: buyer can pay in parts, seller gets the transaction processed correctly.

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For a smooth transaction, agree on everything clearly before paying and keep records of agreements. With Buyer Protection, the buyer is additionally protected – money doesn't move to seller until item is received and everything is in order. Recommendations: • Agree before paying: what product, what price, how to receive, when it will be shipped/handed over. • Ask seller for additional photos (especially details and potential defects). • Keep the conversation and agreements (messages, photos, shipping proof/tracking). • If the other party rushes, pressures, or avoids concrete answers, don't pay until everything is clear.

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Split Bill is a feature for sharing group expenses. Perfect for shared dinners, accommodations, travel costs, or any group expenses that need to be divided fairly. How it works (simply): • Create a Split Bill (group / bill) • Add members • Add expenses (who paid and how it's divided) • App calculates who owes / receives how much • Optionally activate Smart Settle: each debtor gets one payment link to pay their share • When everyone has paid, app distributes amounts and pays out to recipients Benefits: • Simple expense tracking • Automatic calculations • Payment reminders • Group transparency • Smart Settle makes settling especially convenient with just one payment per person

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Creating a Split Bill: • Open Split Bill • Name the group (e.g., "Ski Trip", "Group Dinner") • Press "Create Group" button Adding members: • Open bill → "Members" tab • Press "+ Add Members" • Add via: name or email search (if user exists), email invite, QR code, or share link • You can see member status (e.g., "Pending") if invite hasn't been accepted yet.

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Adding expenses is done in the bill under the "Expenses" tab. Adding an expense: • Open bill → "Expenses" • Press "+ Add Expense" • Enter: amount, expense name (e.g., "Groceries", "Gas", "Accommodation"), paid by (select member who actually paid) How is the expense divided? You can choose the division method: • Amount (each person's share in euros) • Percentage (each person's share in %) Who participates in the expense? You can select participants (checkboxes next to members). Examples: • expense is divided between only 2 people, not the whole group • you can add an expense only for others (i.e., "X paid" but X is not among participants)

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Smart Settle is ON by default. When Smart Settle is ON: • each debtor gets one payment link to pay their amount • debtors pay their share to the app • when everyone has paid, app distributes amounts and pays out to recipients Why is this good: • less confusion about "who pays whom" • fewer transactions (one payment per person) • settlement locks only when everyone has paid their share • enables sending notifications to debtors

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When expenses are entered, you'll see in "Overview" or "Payment Summary" tab: • who has status "Owes" (needs to pay) • who has status "Receives" (should receive) • bill status (e.g., "Payment Pending" / "Settled") How payment works: • Open bill → Payment Summary • Press "Pay Now" on your row • Choose payment method (e.g., Apple Pay, Google Pay, Bank Link) • Make payment and your share is marked as paid Fees (important): • Base fee is the bill fee, divided equally (among everyone) • Payment method fee is per member separately and depends on which payment method they use When paying you may see separate lines like: product price (your share), base fee (your share of base fee), payment method fee (fee for your chosen method), total.

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Q: Can I add an expense that's divided only among some members? A: Yes. When adding an expense, you can select who participates (checkboxes). Q: Can I set a different share for each person? A: Yes. You can divide by amount or percentage and enter shares manually. Q: Can I add an expense where I don't participate in the division (only others pay)? A: Yes. When adding an expense, you can select participants yourself. Q: How do Smart Settle payouts work? A: With Smart Settle, debtors pay their share to the app. When everyone has paid, the app distributes amounts and pays out to recipients. Q: How many payment links are created when settling? A: With Smart Settle, one payment link is created per debtor. Q: How do I invite people who don't have an account yet? A: Share the invite via email, QR code, or link. Q: Can I see who has paid and who hasn't? A: Yes. Statuses and amounts are visible in the bill view (e.g., "Owes", "Receives", "Payment Pending", "Settled").

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If the seller doesn't ship, we recommend first contacting them for a clear answer on when the package will be sent. In Makselink, the general expectation is that seller ships at the first opportunity and typically within 7 days. If seller doesn't ship or doesn't respond, contact us – with Buyer Protection, the buyer gets their money back.

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Since delivery is agreed between buyer and seller at the start, delivery depends on the chosen method (parcel locker, hand-to-hand, etc.). If package is delayed or doesn't arrive: • Ask seller for shipping proof or tracking (if available); • Clarify the agreed delivery method and deadline. If the situation doesn't resolve, contact us and include if possible: • Payment link / transaction info • Seller name • Tracking (if available) • Brief description of the situation

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If the item significantly differs from what was agreed (e.g., wrong product, significant defect not described), contact us and include: • Photos (product + problem) • Brief explanation • If possible, description of the agreement (e.g., agreed condition)

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When you've received the item and are satisfied with it, confirm receipt in the transaction view. Steps: • Open the transaction • Press "Confirm Receipt" • Confirm your choice What happens after confirmation? • After confirmation, payment is released to the seller. • Important: after confirmation, you can no longer file a claim.

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If the item is missing or there's a problem with quality / compliance, you can start a claim. Steps: • Open the transaction • Press "Need Help?" • Press "I Have a Problem" • Select problem type: Item doesn't match description, Item didn't arrive, Other problem • Describe the situation as specifically as possible (what happened, what's missing/defective, agreements, dates) • Optionally add photos (up to 5) • Press "Submit Claim" Note: • A notification about non-receipt triggers an investigation and may delay payment. • If the transaction has tracking, the 48h claim period starts from tracking-delivered time (not seller's "shipped" marking).

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Good description = fewer back-and-forth questions and faster resolution. Always include: • What exactly is the problem (missing / wrong item / damage / difference from description) • When and how you received the item (tracking-delivered time, if available) • What was your agreement (delivery method, deadline, condition) • What solution you expect (refund / partial compensation / other agreement) • Photos/video (if the issue is condition/defect/difference)

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Bad example (too general): "Not satisfied. Item is bad." Good example (specific and verifiable): "Received package on 06.02 at 14:20 (tracking-delivered). Listing said 'new/lightly used', but items have clear wear marks and one part is broken. Added 3 photos (wear marks + broken part). I want either partial compensation of €20 or transaction cancellation and return." Bad example (no facts): "Item didn't arrive." Good example (facts + timeline): "Seller marked item as shipped on 02.02. No tracking added. As of today (06.02) package hasn't arrived and we couldn't agree on a new deadline in communication with seller. Please initiate claim to put transaction under investigation."

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Q: Can I file a claim after pressing "Confirm Receipt"? A: No. After confirming receipt, you can no longer file a claim and payment is released to seller. Q: Where can I start a claim? A: From transaction view: "Need Help?" → "I Have a Problem". Q: When does the 48h claim period start? A: If tracking exists, from the tracking-delivered moment. Q: Why might a "didn't receive" notification delay payment? A: Because it triggers an investigation and the process may take time before payment is released or refunded.

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• Don't pay outside Makselink if the goal is "cheaper without fees". • Check the agreement before paying and ask for additional photos. • Avoid transactions where you're pressured or given vague answers. • If an offer is unrealistically cheap, be especially careful.

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After purchase, agree with the buyer how and when the item will be delivered. Currently Makselink doesn't provide shipping, so you arrange delivery between yourselves outside the platform. Recommendations: • Agree on delivery method and deadline. General expectation is that item is shipped or handed over within 7 days. • Take photos of the product before shipping (good "proof" if questions arise later). • Keep the conversation and agreements as well as shipping proof/tracking (if applicable).

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Currently Makselink doesn't provide shipping. Buyer and seller agree on delivery between themselves (e.g., parcel locker, hand-to-hand). In the future, we'll add common shipping options to make sending easier and more standardized.

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After receiving payment, mark the item as shipped when you've sent it. Steps: • Open the transaction • Press "Mark as Shipped" • Confirm your choice Recommendations (to avoid disputes): • Take photos of the product before shipping. • Keep shipping proof / tracking (if available). • Agree with buyer on delivery method and deadline (since the platform may not have integrated shipping).

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If you can't ship the item or a problem occurred, you can cancel the transaction. Important limitation: • Transaction can only be cancelled before you've marked the item as "shipped". Steps: • Open the transaction • Press "Need Help with Shipping?" • Press "Cancel Transaction" • Confirm your choice Note: • Transaction cancellation is final and cannot be undone. • Cancellation notifies the buyer and releases/interrupts the transaction (exact payment movement depends on transaction status).

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With Buyer Protection, money is released to seller when buyer confirms the transaction (item received and transaction complete). Payout to Estonian bank account typically arrives within 1-3 business days.

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If buyer says the item doesn't match the agreement: • Ask buyer for photos and precise explanation; • Offer a solution (agreement/compensation/return); • Keep your evidence (photos before shipping, shipping proof/tracking). If you can't reach an agreement, contact us and include your evidence.

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Q: When should I press "Mark as Shipped"? A: Only when the package has actually been sent (ideally with tracking or shipping proof). Q: Can I cancel the transaction after "Mark as Shipped"? A: No. Cancellation is only possible before marking as shipped. Q: Why is it important to keep shipping proof / tracking? A: It's the fastest way to prove that the item was handed over and when delivery occurred.

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1) Buyer doesn't confirm receipt With Buyer Protection, money is released to seller after buyer confirmation. Recommendation: politely ask buyer for confirmation when they've received the package and everything is in order. 2) Tracking shows "delivered" but buyer claims they didn't receive Keep tracking and shipping proof. Ask buyer to check parcel locker / courier notification / possible alternative handoffs (neighbor, security, family member). If buyer starts a claim, we resolve the situation based on evidence. 3) Buyer claims item is "incorrectly described" Best defense is prevention: clear photos, honest description, pointing out defects, photos before shipping. If dispute arises, submit your evidence (listing description + photos + pre-shipping photos).

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• Take photos of the product in good lighting (including defects). • Describe honestly: condition, size, completeness. • Pack properly. • Keep shipping proofs.

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We recommend: • Try a different payment method (bank link vs card vs Apple/Google Pay); • Check if online payments are enabled in your bank/card settings; • Try again in a few minutes. If problem persists, contact us and include: • Payment link • Payment method • Error message (screenshot)

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If link won't open: • Try opening in a different browser or device; • Check if the link was copied completely. If link has expired, ask seller to create a new link.

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If you're not receiving notifications (SMS/email/app notification): • Check spam folder (email); • Check if your email and phone number are correct; • If using the app, check phone settings that Makselink notifications are enabled (Notifications); • Make sure Do Not Disturb / Focus mode isn't blocking notifications; • Try again later. If problem persists, contact us and include a screenshot if possible.

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